Value Stream Management (VSM) is a proven and effective step-by-step methodology for understanding and applying the principles and practices of the Toyota Production System (i.e., Lean) within a healthcare organization.
This book bridges the gap between a highly quantitative analysis of a process that requires extensive training (i.e., Six Sigma certification) and a more simplified approach that can be used and understood by the masses (i.e., Lean thinking).
This book provides a practical approach to educate and communicate to healthcare staff on the various types of waste that may exist in their processes as well as provide guidance in possible ways to eliminate wastes.
Many companies still proclaim that ‘Our people are our most important asset’, yet fail to treat that asset as valuable. In fact they often ignore their in-house talent, believing that the only way to get the top people is to seek elsewhere.Who Are Your Best People? destroys the widely-accepted myth of a talent shortage and shows how you can unearth and value the hidden talent that already exist in your organisation.
It’s all about behaviour. The behaviours that accelerate, sustain or block better performance. Performance expert Robin Stuart-Kotze reveals the secrets of behavioural change that have helped successful people, teams and managers around the world to get ahead, and stay ahead.
Manufacturing and Service
Today’s Lean Leader is designed for use as a quick and convenient reference, or as a training guide to improve your effectiveness in leading, supervising, and coaching employees. It provides valuable insight into the How To’s of leadership and supervision.
Pursuing Perfect Service is a comprehensive and detailed set of instructions on how to implement Lean and Six Sigma tools and concepts in a variety of environments. It will provide the solid foundation upon which Lean Sigma tools can be applied in any service organization.